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Return Policy

We do not issue returns or exchanges on opened collectible games, including but not limited to the following:

  1. Magic the Gathering packs, boxes, and other sealed product (once opened)

  2. Magic the Gathering single cards

  3. Pokemon packs, boxes, and other sealed product (once opened)

  4. Flesh & Blood packs, boxes, and other sealed product (once opened)

  5. WizKids blind boxes (once opened)

  6. All other varieties of blind box (once opened)

We will not issue a cash refund without a receipt. If the product is unopened in its original packaging, we can process an exchange or a return for in-store credit within 30 days of the original purchase date.

If your purchase was through our web store, you can request a refund within 30 days of original purchase date, OR in the case of a pre-order 30 days from the date you receive the product. Receipt is not required to process refunds for products purchased online.

For in-store purchases, we will not issue a card refund without a receipt. If the product is unopened in its original packaging, we can process and exchange or return for in-store credit within 30 days of the original purchase date.

All returns and exchanges must be conducted within 30 days and be new, unused in original packaging, with all accessories. Some items cannot be returned if opened.

 

If your issue is not covered above, or if you have any questions please reach out to store@totalescapegames.com or call us at 303-482-1829. We will work with you to resolve your issue and ensure you are satisfied with your purchase.

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